Here you’ll find answers to common questions about reservations, rooms, amenities, and our boutique hotel experience in Lisbon’s charming Príncipe Real neighborhood. If you don’t see your question here, please feel free to contact us at the Contacts Page.
How can I book a room at Montecarmo 12?
You can book directly on our website via the BOOK YOUR EXPERIENCE button, or contact our reservations team through the Contacts Page.
Do you offer special packages or promotions?
Yes! We often have seasonal packages, romantic getaways, and vegetarian breakfast options. Check our Offers Page for the latest offers.
Can I modify or cancel my reservation?
Yes. Free cancellations are available up to 48 hours before arrival, unless specified otherwise. Please refer to your booking confirmation or contact Contacts Page for details.
Do you require a deposit to secure a booking?
Every booking requires full payment. We require a credit card hold at time of checking for incidentals and any consumption you might have during your stay (minibar, gift shop, etc.).
Is it possible to reserve multiple rooms or a private terrace suite?
Absolutely! Our Superior, Deluxe, Premium, and Premium with Terrace rooms can be reserved individually or in multiple-room bookings. Contact us for special arrangements.
What are the check-in and check-out times?
Check-in starts at 3:00 PM, and check-out is by 12:00 PM. Early check-in or late check-out may be available upon request and subject to an extra charge.
Do you offer late check-out?
Yes, subject to availability and to an extra charge. Please request it in advance at Contacts Page.
Can I check in after midnight?
Yes, late arrivals can be accommodated due to our digital locks. You will receive the details in your email prior to your stay.
What types of rooms do you offer?
We offer Superior, Deluxe, Premium, Premium with Terrace, and Premium with River View each designed by architect Manuel Aires Mateus and equipped with modern comforts.
Are the rooms air-conditioned?
Yes, all rooms have individual silent air conditioning units to ensure your comfort.
Do rooms have televisions?
Yes, each room features a flat-screen smart TV with international channels and streaming services.
Do you provide free Wi-Fi?
Absolutely! High-speed Wi-Fi is available throughout the hotel.
Are the rooms adult-only and what bed types are available?
Yes, Montecarmo 12 is an adult-only hotel. All our rooms feature comfortable double king size beds designed for a restful stay.
Do you offer rooms suitable for couples or romantic stays?
Yes, our boutique design and rooftop terrace suites are ideal for couples seeking a luxury and intimate experience.
Are vegan-friendly amenities available in rooms?
Yes, we provide vegan toiletries, including artisanal soaps, and our breakfast options include vegan dishes.
Do rooms have private terraces?
Our Premium with Terrace and Premium with River View rooms feature private rooftop terraces with stunning views of Lisbon.
Is breakfast included in the room rate?
Yes, we offer a freshly made breakfast prepared by our chef, included in all room rates.
Do you offer vegan or gluten-free breakfast options?
Absolutely! We cater to vegan and gluten-free diets with fresh, locally sourced ingredients.
Can I have breakfast delivered to my room?
Breakfast is served in our dining area, but special arrangements can be made for in-room service upon request for an extra charge.
What is your pet policy?
For the quietness and comfort of our guests we do not allow pets at Montecarmo 12. Please contact us at Contacts Page.
Which payment methods do you accept?
We accept all major credit cards, debit cards, cash and payments via our website.
Do you have a smoking policy?
Montecarmo12 is a non-smoking hotel. Smoking is only permitted in designated outdoor areas.
Are there accessibility features for guests with disabilities?
Yes, we provide accessible rooms and facilities. Please inform us in advance to ensure your stay is comfortable.
Is parking available at the hotel?
We don’t have parking in our facilities but we have nearby private parking options.
How do I get to the hotel from Lisbon Airport?
You can reach Montecarmo12 by taxi, rideshare, or public transport.
Are there public transportation options nearby?
Yes, Lisbon’s bus, metro, and tram lines are easily accessible from Príncipe Real.
Where is Montecarmo12 located?
We are in Lisbon’s vibrant Príncipe Real district, close to gardens, shops, and cultural attractions.
What nearby attractions do you recommend?
Is the hotel near Lisbon city center?
Yes, we are right in the middle of downtown Lisbon, making sightseeing convenient.
What health and safety measures are in place?
We maintain strict hygiene protocols, eco-friendly cleaning products, and frequent sanitization to ensure guest safety.
Are there security measures in place at the hotel?
Yes, the hotel has secure access, 24-hour surveillance, up and front desk assistance at all times.
Does MonteCarmo 12 offer a curated wine collection?
Yes, MonteCarmo 12 features a carefully curated selection of Portuguese wines, highlighting both renowned producers and small boutique vineyards from across Portugal.
Can guests enjoy wine at the hotel?
Absolutely. Guests can enjoy wine in our common areas or on the private rooftop terrace (for Premium with Terrace rooms), creating a relaxed and intimate Lisbon experience.
Do you offer Portuguese wine tastings?
Yes, we can arrange private or small-group wine tastings upon request, featuring regional wines such as Douro, Alentejo, and Vinho Verde.
Is your wine selection focused on local producers?
Our collection emphasizes Portuguese wines, celebrating local terroir and sustainable winemaking practices.
Can we request a bottle of wine in our room upon arrival?
Yes, we’re happy to arrange a bottle of wine waiting in your room for special occasions, romantic stays, or celebrations. Check our special moments packages to have a unique experience upon arrival.
Do you offer organic or natural wines?
Yes, our wine list includes organic and natural wine options that align with our eco-friendly philosophy.
Can we purchase wine as a gift or takeaway?
Depending on availability, certain bottles from our collection may be purchased as a souvenir of your stay in Lisbon.
Do you feature seasonal or rotating wine selections?
Yes, we regularly update our wine collection to highlight seasonal picks and unique discoveries from Portuguese vineyards.
Is Montecarmo12 suitable for a romantic wine getaway in Lisbon?
Yes, as an adult-only boutique hotel in Príncipe Real, MonteCarmo 12 offers an intimate setting perfect for couples who appreciate fine wine and refined design.
Do you provide luggage storage?
Yes, luggage storage is available before check-in and after check-out. Luggage hold for more than 24 hours will be subject to an extra charge.
Can you help with special requests, like celebrations or anniversaries?
Certainly! We can arrange flowers, decorations, or personalized touches for special occasions.Check our special moments packages.
Do you offer eco-friendly initiatives?
Yes, Montecarmo 12 emphasizes sustainability, including vegan amenities, eco-friendly cleaning, and energy-efficient practices.
Is there a safe in the room for valuables?
Yes, all rooms are equipped with a secure in-room safe for your peace of mind.
What kind of food services does Montecarmo 12 provide?
All our rates are breakfast included. Our vegetarian breakfast is made every day in front of you by our chef that will cater to your every need. You can choose from a large variety of vegetarian options, but we also offer gluten-free options and can accommodate most dietary restrictions.
Is there room service?
Room service is available for beverages only, from 08:00 to 23:00, for an extra charge.
Can I contact the hotel directly for inquiries?
Absolutely. Reach our team via Contacts Page or call the number listed on our website.